SynLink

Frequently Asked Question

How can we help?

Account Setup & Navigation

How do I create a SynLink ERP account?

You can sign up directly from our website using your business email. Once registered, we will contact you in 2 business days or on your preferred date and time regarding setup and payment matter. After that, you will receive an email to verify your account and set your password.

I forgot my password. What should I do?

On the login page, click "Forgot Password" and follow the prompts to reset your password via email.

How do I navigate the dashboard after logging in?

Our dashboard is designed for ease of use. You will find module access on the left sidebar (Product, Procurement, Warehouse, Customer, and Sales Management), and summary analytics in the Dashboard.

Features & Functionality

What modules are included in SynLink ERP?

Core modules include Product, Procurement, Warehouse, Customer, and Sales Management, all integrated into one system.

Can I track my sales order status?

Yes, the Sales module allows you to monitor orders from quotation to delivery and sales invoices. You also can monitor the packing status on Delivery summary list.

Does SynLink ERP support inventory alerts?

Absolutely. Our system triggers low-stock alerts, you can see it on Dashboard and stock status on Stock Enquiry which in Warehouse module.

Is the system mobile-friendly?

Yes, SynLink ERP is cloud-based and optimized for desktop, tablet, and mobile devices.

Pricing & Plans

What are your available subscription plans?

We offer Basic, Premium, Professional, and Enterprise plans tailored to different business sizes. Visit our Pricing page for a full comparison.

Do you offer a free trial?

Yes! All plans come with a 14-day free trial.

Can I switch plans later?

For monthly subscription user, yes, you can upgrade or downgrade your subscription by sending an email to us. We will advice you accordingly after checked your average daily usage and cloud storage. Meanwhile for yearly subscription user, please feel free to contact us if you have this concern.

Are there discounts for annual billing?

Yes, annual subscriptions receive a discount compared to monthly billing. The savings is displayed in our yearly pricing plans.

Technical Support

What should I do if I encounter a system error?

Most issues can be resolved by clearing your browser cache or refreshing the page. If the problem persists, contact our support team.

How do I report a bug or issue?

Email support@synlinkerp.com with a description and screenshot of the issue, or fill in the support form in our website.

What support options do you provide?

We offer email support during business hours for all plans. Premium and Enterprise plans include priority and 24/7 support.

Data Security

Is my data secure with SynLink ERP?

Yes. SynLink ERP is hosted on secure cloud infrastructure with encrypted data transmission (SSL), regular backups, and access controls.

Where is my business data stored?

All data is stored in compliant cloud servers with regional hosting options in Southeast Asia for better performance and legal compliance.

Who has access to my data?

Only authorized users from your company and essential SynLink support personnel (under strict confidentiality agreements) can access your data.

Need More Support?

We're here to help you every step of the way.

When you need technical assistance, we're ready to assist you.

Fill in our Support Form and we will get back to you as soon as possible.